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Feedback & Complaints

Multiple Solutions prides itself on the quality of service provided to you and appreciates any opportunity to review and improve. We want to hear from you when we get things right and when we could improve a part of our service.
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How to provide feedback or make a complaint

If you have a complaint or constructive feedback you’d like to send to us, you can do so:

  • in person to a Multiple Solutions staff member at the time of service delivery
  • by phone call to 1800 053 154
  • by email to multiplesolutions@ms.asn.au
  • in writing to PO Box 377, Salisbury South DC SA 5106
  • online via website form here

Multiple Solutions will acknowledge your complaint within 24 hours and, depending on the complexity of the complaint, we will attempt to resolve it within 6 weeks – you will be advised of likely progress times.

Assistance to make a complaint

Multiple Solutions takes your complaint seriously. There may be times when we do not have the scope to manage your complaint, or you may wish to seek an independent opinion. In these circumstances we can refer you to speak with the appropriate authority or agency.

You may also seek support from family, a friend or an independent advocate in making a complaint. Speak to us for a list of external advocacy agencies.

NDIS participants

If you are receiving services and supports under an NDIS plan, you may also refer your complaint to the NDIS Quality and Safeguards Commission at https://www.ndiscommission.gov.au/about/complaints or by calling 1800 035 544.

 

Download our Complaints Form

It is important that you provide as much detail as possible so that we have all the information we need to resolve your complaint. You can use our Complaints Form as a guide when making your complaint.
DOWNLOAD COMPLAINTS FORM

Contact us

We can answer all your questions and refer you to suitable organisations if you need help to make your complaint.
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