The Privacy Amendment (Private Sector) Act 2000 regulates the way private sector organisations can collect, use, keep secure and disclose personal information. The Act gives consumers the right to know why a private sector organisation is collecting their personal information, what information is collected, how it will be used and who has access to that information. There are 10 National Privacy Principles that govern how organisations should handle personal information. These Principles and the revised Privacy Act bind Multiple Solutions.
Multiple Solutions is strongly committed to protecting the privacy of its’ members and their carers and families, volunteers and all members of the public. Multiple Solutions will take reasonable steps to collect relevant information from individuals in a lawful and fair manner.
National Privacy Principles
NPP1 – INFORMATION COLLECTED
Multiple Solutions collects information in the following categories as defined in the Privacy Act (1998):
Health information is only collected if relevant to Multiple Solutions’ functions or activities and the collection of information is fair, lawful and not intrusive.
NPP2 – USE & DISCLOSURE
Information collected by Multiple Solutions is only used for the purpose it was collected unless the person has consented, or the secondary purpose is related to the primary purpose and a person would reasonably expect such use or disclosure. Information is collected for the following purposes:
NPP3 – DATA QUALITY
Multiple Solutions takes reasonable steps to protect the personal information it collects uses and discloses is accurate, complete and up-to-date.
NPP4 – DATA SECURITY
Multiple Solutions takes reasonable steps to protect the personal information it holds from misuse and loss and from unauthorised access, modification or disclosure.
NPP5 – OPENNESS
NPP6 – ACCESS & CORRECTION
Multiple Solutions will give individuals access to their personal information upon request.
NPP7 – IDENTIFIERS
Multiple Solutions will not adopt, use or disclose, an identifier that has been assigned by a Commonwealth Government ‘Agency’ (ie Medicare Number, Vets Affairs No.)
NPP8 – ANONYMITY
Multiple Solutions will give people the opportunity to interact anonymously whenever it is lawful and practicable to do so.
ACCESS TO INFORMATION
Multiple Solutions will provide information on request to individuals about the sort of personal information it holds, for what purposes and how the information is collected, stored and for what purposes it is used. Individuals may request access to their own personal information. Such requests for information should be directed to the Chief Executive Officer.
In extreme cases, where there is serious threat to life or health, access may be denied. If information is withheld the individual must be given reasons for the denial of access. Refer Complaints Process for Breach of Act.
No confidential information will be released to any person without written and informed consent of the individual concerned.
Requests for information will be processed within 14 days.
Multiple Solutions will assist where necessary in the provision of information in a format accessible to the individual ( ie giving consideration to age, disability or language factors).
Individuals may be charged for the administrative cost involved when access is provided. Charges will not be excessive and should not discourage individuals from accessing their records.